If you’re an insurance adjuster handling property damage claims in Salt Lake County you’ve seen the full spectrum of restoration contractors — from national franchise operations to small uncertified crews that do more harm than good.
The difference between a well-documented claim handled by a licensed B100 contractor and a poorly documented claim handled by an uncertified crew can mean tens of thousands of dollars in dispute, months of extended claims cycles, and frustrated policyholders who blame their adjuster for the outcome.
Here’s why Salt Lake County adjusters increasingly prefer working with licensed B100 restoration contractors — and what to look for when building your preferred vendor list.
What a B100 License Actually Means for Your Claims
A Utah B100 General Contractor License is not the same as a restoration certification. It’s a separate state-issued license that authorizes a contractor to perform complete construction and reconstruction work — not just mitigation.
For adjusters this distinction matters enormously.
Single vendor accountability
When a restoration company holds a B100 license they can handle the entire scope of a property damage claim — from emergency mitigation through complete reconstruction — under a single contract. This eliminates the handoff between restoration and reconstruction that creates scope gaps, accountability disputes, and extended claim cycles.
Permitted work
Structural repairs in Salt Lake County require permits. A contractor without a general contractor license cannot pull permits — meaning reconstruction work is unpermitted. Unpermitted work creates title issues, resale complications, and potential liability for adjusters who approved payment for work that doesn’t meet code.
Code compliance
A licensed B100 contractor understands and complies with Utah building codes. Restoration work that doesn’t meet code creates ongoing problems for policyholders and potential E&O exposure for adjusters who approved non-compliant scopes.
Subcontractor management
A licensed general contractor can legally manage and coordinate all trades — electrical, plumbing, HVAC, framing, drywall, flooring — under one contract. This simplifies the claim and creates clear accountability.
IICRC Certification — Why It Matters for Documentation
Best Option Restoration holds three IICRC certifications:
WRT — Water Damage Restoration Technician
Ensures proper moisture assessment, extraction, and drying protocols. IICRC-trained technicians produce drying logs that meet insurance documentation standards and withstand scrutiny in disputed claims.
AMRT — Applied Microbial Remediation Technician
Critical for any claim involving mold or mold risk. AMRT certified technicians assess, contain, and remediate mold according to industry standards — producing documentation that supports coverage decisions.
ASDT — Applied Structural Drying Technician
Advanced structural drying certification ensures complete drying of structural materials — preventing the hidden moisture that leads to mold callbacks and supplemental claims months later.
For adjusters IICRC certification means the restoration work meets documented industry standards — defensible in disputes and aligned with carrier expectations.
Xactimate Documentation — Speaking Your Language
Best Option Restoration prepares all restoration scopes in Xactimate — the industry standard estimating platform used by insurance carriers and adjusters throughout Salt Lake County.
Our Xactimate documentation includes:
• Line-item scopes with current pricing
• Photographic documentation linked to line items
• Moisture readings and drying logs
• Scope of loss narratives that align with coverage language
• Supplement documentation when initial estimates require revision
Adjusters who work with us receive clean Xactimate files that require minimal revision — reducing back-and-forth and accelerating claim closure.
What Adjusters Tell Us Makes the Difference
Over the course of hundreds of claims in Salt Lake County we’ve learned what adjusters actually need from a restoration contractor:
Accurate initial scopes
Nothing slows a claim like a scope that misses half the damage. Our thermal imaging assessment finds moisture in hidden areas — walls, floors, ceilings — so the initial scope captures the full extent of damage. Fewer supplements means faster closure.
Consistent communication
Adjusters need to know what’s happening on a job without chasing the contractor. We provide regular updates and respond to adjuster calls and emails promptly. You should never have to wonder what’s happening on a Best Option Restoration job.
Clean documentation packages
Our final documentation packages include everything needed to close the claim — moisture logs, photographic documentation, completion certificates, and warranty information.
Honest scoping
We scope what the damage requires — not what maximizes our invoice. Adjusters who work with contractors they trust to scope honestly develop relationships that benefit everyone involved.
No surprises
We identify and communicate scope changes immediately — before work is done — not after. Adjusters who work with us don’t get surprise supplemental invoices at job completion.
Large Loss Capability in Salt Lake County
Best Option Restoration is equipped for large loss claims throughout Salt Lake County:
Equipment capacity:
• 100 commercial air movers
• Commercial dehumidifier fleet
• Truck-mounted extraction units
• Thermal imaging cameras
• Professional moisture metering equipment
Crew capacity:
• IICRC certified technicians
• Licensed reconstruction crews
• 24/7 emergency response
Geographic coverage:
All of Salt Lake County including South Jordan, West Jordan, Sandy, Draper, Riverton, Bluffdale, Murray, Taylorsville, West Valley City, Kearns, Salt Lake City, Midvale, Holladay, Millcreek, Cottonwood Heights, South Salt Lake and Magna.
Building Your Preferred Vendor Relationship
Best Option Restoration actively cultivates preferred vendor relationships with Salt Lake County insurance adjusters. What that relationship looks like in practice:
• Direct line access — adjusters who work with us regularly have direct contact with our team
• Priority scheduling — preferred vendor adjusters get priority dispatch on new claims
• Joint site visits — we welcome adjuster participation in initial assessments
• Scope transparency — we share our Xactimate scopes before submission for adjuster review
• Dispute resolution — when scope disagreements arise we work collaboratively to resolve them
Connect With Best Option Restoration
If you’re a Salt Lake County insurance adjuster looking for a reliable licensed B100 restoration contractor we’d welcome the conversation.
📞 Call or Text: 385-376-8300
📧 Email us to discuss preferred vendor arrangements
Best Option Restoration
Licensed B100 General Contractor | IICRC Certified WRT, AMRT, ASDT
Serving all of Salt Lake County | Available 24/7